3 Click Rule
The principle that access to any feature of an application, or each logical step in a process, should require no more than 3 clicks.


For webpages, the area that appears in the first screenful when a person loads a page; the part of a web page that can be seen without scrolling.
Built-in electronic component that measures tilt and motion. It is also capable of detecting rotation and motion gestures such as swinging or shaking.
To call up information out of storage. - Random access. A technique that permits stored information to be directly retrieved, regardless of its location on the storage medium. - Sequential access. A technique for retrieving stored information that requires a sequential search through one item after another on the storage medium
Access Time
The amount of time it takes for requested information to be delivered from disks and memory.
The ability of a website to be used by people with disabilities, including visually impaired visitors using screen readers, hearing impaired visitors using no sound, specific colour combinations for those with colour blindness, or other disabilities.
Advanced Audio Coding (AAC)
Advanced Audio Coding is a file format for storing digital audio, commonly used for storing music on the Internet, PCs, and portable music players and phones.
An open source cloud computing platform targeted at organizations in the thinking stage of adopting a private cloud services model or evaluating options and alternatives for private cloud solutions.
A step-by-step procedure designed to solve a problem or achieve an objective.
ALMOLED display
Active-matrix organic light-emitting diode is an emerging display technology used in portable devices like mobile phones that consume significantly less power.
Alpha Testing
First-stage testing of computer products, typically done in house by the developer.
Amazon EC2
Short for Amazon Elastic Computer Cloud, Amazon EC2 is a commercial Web service that lets customers "rent" computing resources from the EC2 cloud.
Anonymised Data
Data relating to specific individuals where the identifiers have been removed to prevent identification of those individuals.
Apache CloudStack
An open source cloud computing and Infrastructure-as-a-Service (IaaS) platform developed to help make creating, deploying and managing cloud services easier by providing a complete “stack” of features and components for cloud environments.
A small application, that is, a program designed to perform a simple task. An applet is usually embedded within a larger program or downloaded from the Internet when needed.
Application (App)
A program designed to perform information processing tasks for a specific purpose
A file compressed for more efficient use of storage space.
Asynchronous JavaScript and XML (AJAX)
Asynchronous JavaScript and XML. AJAX is typically used for creating dynamic web applications and allows for asynchronous data retrieval without having to reload the page a visitor is on. The JavaScript on a given page handles most of the basic functions of the application, making it perform more like a desktop program instead of a web-based one.
Audio/Video Remote Control Profile is a Bluetooth profile that allows remote control of media playback on other devices.
Windows Azure is an open and flexible cloud platform that enables you to quickly build, deploy and manage applications across a global network of Microsoft-managed datacenters. You can build applications using any language, tool or framework. And you can integrate your public cloud applications with your existing IT environment.


Back End
The back end of a website is the part hidden from view of regular website visitors. The back end generally includes the information structure, applications, and the CMS controlling content on the site.
Storage of duplicate files on an external storage medium as a safety measure in case the original medium is damaged or lost.
Bada OS
A proprietary operating system for smartphones, developed by Samsung.
The amount of data that can be transmitted across a network during a given period of time.
Banner Ad
(Web) an area set off from the rest of a web page by its position and appearance to advertise, inform, promote, or highlight important information.
Base station
A fixed station that uses radio waves to communicate with mobile devices. It serves as the link between the user's device and the carrier's network.
Basic Input/Output System (BIOS)
A set of programs stored in read-only memory (ROM) on computers. These programs control the disk drives, the keyboard, and the display screen, and they handle start-up operations.
Beta Testing
Second-stage testing of computer products, typically done by potential customers and outside experts to identify problems that need to be fixed before the product can be released for sale.
An acronym derived from binary digit. The smallest unit of information that can be recognized by a computer. Bits are combined to represent characters.
A method of storing a graphic image as a set of bits in a computer’s memory. To display the image on the screen, the computer converts the bits into pixels.
Bits per second (bps)
A measurement that describes the speed of data transmission between two pieces of equipment.
A wireless protocol for exchanging data over short distances from fixed and mobile devices, creating personal area networks.
Standard wording (for example, sentences or paragraphs in form letters or clauses in legal documents) that is held in storage. When needed, it can be used as is, with minor modification, or in combination with new material to produce tailor-made documents.
To start a computer and load the operating system to prepare the computer to execute an application.
Bounce Rate
The percentage of people who leave the site from the same page they entered the site, without clicking through to any other pages. This can be a good indicator of how good a website’s navigation is, as well as an indicator of the quality of the site’s content
On websites, a form of navigation where the current location within the website is indicated by a list of pages above this page in the hierarchy, up to the main page. For example: Home > Products > Clothes > Shoes > Sneakers
In data communications, a "broadband " is a connection with a high speed of data transfer (greater than 56 kp). Generally,it is fast enough to support streaming video.
A software defect that causes a program to malfunction or cease to operate. Some writers now use
A pathway along which electronic signals travel between the components of a computer system.
Business to Business (B2B)
Business-to-business (B2B) describes commerce transactions between businesses, such as between a manufacturer and a wholesaler, or between a wholesaler and a retailer
Business to Consumer (B2C)
Business-to-consumer (B2C) describes business or transactions conducted directly between a company and consumers who are the end-users of its products or services
Business to Government (B2G)
Business-to-government (B2G) is a derivative of Business to Business (B2B) which encompasses transactions of products of services conducted with various levels of government (federal, provincial, local, etc.)
Byte (B)
An acronym for binary term. The sequence of bits that represents a character. Each byte has 8 bits.


A holding area in memory that stores information temporarily.
Cached files are those that are saved or copied (downloaded) by a web browser so that the next time that user visits the site, the page loads faster.
Capacitive touchscreen
Capacitive touch sensors are used either as buttons or on touchscreens. They work by sensing the electrical properties of the human body instead of pressure and generally they don't work with a stylus so they don't allow handwriting recognition.
Carriers (sometimes service providers, operators) are the companies that sell the use of a wireless network.
Cascading Style Sheet (CSS)
Also referred to simply as CSS, Cascading Style Sheets are used to define the look and feel of a web site outside of the actual HTML file(s) of the site.
Wireless networks are comprised of many overlapping cells (the area covered by a base station).
Central Processing Unit (CPU)
Central Processing Unit, otherwise known as a processor, is an electronic circuit that can execute computer programs. Modern microprocessors appear in everything from automobiles to mobile phones.
A single letter, figure, punctuation mark, or symbol produced by a keystroke on a computer. Each character is represented by a byte.
Character String
A specified sequence of typed characters, usually representing a word or phrase. A character string is often used to locate a particular word or phrase wherever it appears in a document so that it can be automatically replaced with another word or phrase.
Mobile phones run on so-called embedded chipsets, which are designed to perform one or a few dedicated functions, often with real-time computing constraints. They are embedded as part of the complete device including hardware and mechanical parts.
Client Side
Client-side refers to scripts that are run in a viewer’s browser, instead of on a web server (as in server-side scripts). Client-side scripts are generally faster to interact with, though they can take longer to load initially.
Client/Server Computing
A network of computers that consists of a file server (a computer that runs a database management system) and individual clients (computers that request and process data obtained from the file server).
A holding area in memory where information that has been copied or cut (text, graphics, sound, or video) can be stored until the information is inserted elsewhere.
Cloud App (Cloud Application)
Short for cloud application, cloud app is the phrase used to describe a software application that is never installed on a local computer. Instead, it is accessed via the Internet.
Cloud Application Management for Platforms (CAMP)
CAMP, short for Cloud Application Management for Platforms, is a specification designed to ease management of applications -- including packaging and deployment -- across public and private cloud computing platforms.
Cloud Backup
Cloud backup, or cloud computer backup, refers to backing up data to a remote, cloud-based server. As a form of cloud storage, cloud backup data is stored in and accessible from multiple distributed and connected resources that comprise a cloud.
Cloud Backup Service Provider
A third-party entity that manages and distributes remote, cloud-based data backup services and solutions to customers from a central data center.
Cloud Backup Solutions
Cloud backup solutions enable enterprises or individuals to store their data and computer files on the Internet using a storage service provider, rather than storing the data locally on a physical disk, such as a hard drive or tape backup.
Cloud Computing
A type of computing, comparable to grid computing that relies on sharing computing resources rather than having local servers or personal devices to handle applications. The goal of cloud computing is to apply traditional supercomputing, or high-performance computing power, normally used by military and research facilities, to perform tens of trillions of computations per second, in consumer-oriented applications such as financial portfolios or even to deliver personalized information, or power immersive computer games.
Cloud Computing Accounting Software
Cloud computing accounting software is accounting software that is hosted on remote servers. It provides accounting capabilities to businesses in a fashion similar to the SaaS (Software as a Service) business model. Data is sent into "the cloud," where it is processed and returned to the user. All application functions are performed off-site, not on the user's desktop.
Cloud Computing Reseller
A company that purchases hosting services from a cloud server hosting or cloud computing provider and then re-sells them to its own customers.
Cloud Database
A database accessible to clients from the cloud and delivered to users on demand via the Internet from a cloud database provider's servers. Also referred to as Database-as-a-Service (DBaaS), cloud databases can use cloud computing to achieve optimized scaling, high availability, multi-tenancy and effective resource allocation.
Cloud Enablement
The process of making available one or more of the following services and infrastructures to create a public cloud computing environment: cloud provider, client and application.
Cloud Management
Software and technologies designed for operating and monitoring the applications, data and services residing in the cloud. Cloud management tools help ensure a company's cloud computing-based resources are working optimally and properly interacting with users and other services.
Cloud Migration
The process of transitioning all or part of a company's data, applications and services from on-site premises behind the firewall to the cloud, where the information can be provided over the Internet on an on-demand basis.
Cloud OS
A phrase frequently used in place of Platform as a Service (PaaS) to denote an association to cloud computing.
Cloud Portability
In cloud (cloud computing) terminology, the phrase "cloud portability" means the ability to move applications and its associated data between one cloud provider and another -- or between public and private cloud environments.
Cloud Provider
A service provider who offers customers storage or software solutions available via a public network, usually the Internet.
Cloud Provisioning
The deployment of a company’s cloud computing strategy, which typically first involves selecting which applications and services will reside in the public cloud and which will remain on site behind the firewall or in the private cloud. Cloud provisioning also entails developing the processes for interfacing with the cloud’s applications and services as well as auditing and monitoring who accesses and utilizes the resources.
Cloud Server Hosting
Cloud server hosting is a type of hosting in which hosting services are made available to customers on demand via the Internet. Rather than being provided by a single server or virtual server, cloud server hosting services are provided by multiple connected servers that comprise a cloud.
Cloud Storage
Cloud storage means "the storage of data online in the cloud," wherein a company's data is stored in and accessible from multiple distributed and connected resources that comprise a cloud.
Cloud Testing
Load and performance testing conducted on the applications and services provided via cloud computing -- particularly the capability to access these services -- in order to ensure optimal performance and scalability under a wide variety of conditions.
An instruction that causes a program or computer to perform a function. A command may be given by means of a special keystroke (or series of keystrokes), or the command may be chosen from a menu.
Concatenated SMS
An SMS is 160 characters in length (using Latin characters) but a concatenated SMS has a longer maximum length. The message is composed as a single message and the phone splits it into several shorter messages that are reassembled by the receiving phone.
Content Management System (CMS)
Also known as a CMS, the Content Management System is a backend tool for managing a site’s content that separates said content from the design and functionality of the site. Using a CMS generally makes it easier to change the design or function of a site independent of the site’s content.
Conversion Rate
The percentage of people who achieve a given task from a given starting point. On websites, the percentage of people starting at page A who get to page B
Core-Reference Data
Authoritative or definitive data necessary to use other information produced by the public sector as a service in itself due to its high importance and value.
A link that goes from one part of a website to another part of the website that is not in the same hierarchical branch, thus breaking out of the pure hierarchy.
A phenomenon by which a signal transmitted on one circuit or channel creates an undesired effect on another circuit.
Customer Insight Data
Data or information recording users’ accounts of their experience, with an assessment of public service providers.
Registering a potentially valuable Internet address in the hope of selling it at a profit later on to an organization for which this address would be ideal.


Data Compression
A procedure for reducing the volume of data so as to shorten the time needed to transfer the data or to reduce the amount of space needed to store the data.
Data Sharing
The transfer of data between different organizations to achieve an improvement in efficiency and effectiveness of public service delivery.
Database Management System (DBMS)
The software needed to establish and maintain a database and manage the-stored information. - Relational Database Management System (RDBMS): is a database management system (DBMS) that is based on the relational model that are a a predominant choice for the storage of information in new databases
A set of data
Locating and eliminating defects in a program.
Deep links
Links from outside a website that go directly to a sub-page of a website rather than the homepage, enabling direct linking to highly appropriate and specific content.
Denial of Service (DoS) Attack.
A malicious act intended to shut down a Web site or a network by flooding it with too much information. Users who attempt to visit the site will be denied access.
Digital Natural Sound engine (DNSe)
Digital Natural Sound engine is a audio enhancement technology developed by Samsung and further on implemented in their mobile phones
Data is potentially disclosive if, despite the removal of obvious identifiers, characteristics of this dataset in isolation or in conjunction with other datasets in the public domain might lead to identification of the individual whom a record belongs to.
Display Types
Mobile devices predominantly use CSTN, TFT, TFD or OLED for their colour displays. (see TFT, TFD, or OLED)
Distributed Processing System
A form of a local area network in which each user has a fully functional computer but all users can share data and application software. The data and software are distributed among the linked computers and not stored in one central computer.
Domain Name Service (DNS)
Stands for Domain Name Service (alternately Domain Name System or Domain Name Server) and Converts IP addresses into domain names. DNS servers are provided with the IP address of your web server when you assign your domain name to those servers
Doorway Page
(or gateway page) a page designed as an entranceway to a website. The most common doorway is a homepage, but a doorway page can be a useful alternative entrance that appeals to a specific target audience.
When a website is inaccessible due to too many simultaneous visitors, usually during major events such as a product release or a news item appearing with a link to the site.
The one-way connection from a server (such as the cellular network) to the user device (such as a mobile phone).
Mobile phone networks work using signals on specific frequency bands and a phone must support those bands in order to work with the network. Dual-band refers to the phones ability to work with two different bands. It is important to specify which bands exactly.
specifies whether a device is capable of supporting two SIM cards. The two major types of dual-SIM phones are active and standby.
A procedure that permits two computers to transmit data to each other simultaneously.
Dynamic memory
A way or organizing different types of data in the phone's memory. Also referred to as Shared memory. Dynamic memory means that all types of data are stored in the same memory.


Electronic commerce; broadly defined, any use of the internet to facilitate buying, selling, or any other kind of commercial transaction. Most often refers to websites that display product information and allow online purchasing and payment.
Electronic commerce; broadly defined, any use of the internet to facilitate buying, selling, or any other kind of commercial transaction. Most often refers to websites that display product information and allow online purchasing and payment.
Embedded Links
Links within the content of a webpage or hypertext document that are explicitly authored to lead to a relevant area.
Embedded Style
An embedded style is a CSS style written into the head of an XHTML document. It only effects the elements on that page, instead of site-wide as a separate CSS file does. Style in an embedded style sheet will override styles from the linked CSS file.
Enhanced Data for Global Evolution (EDGE)
Enhanced Data for Global Evolution is a data system used on top of GSM networks, providing nearly three times faster speeds.
Enhanced Message Service (EMS)
Enhanced Message Service is an extension of SMS, which allowed mobile phone to send and receive messages that have special text formatting (such as bold or italic), animations, graphics, sound effects and ringtones.
Enterprise Application
The term used to describe applications -- or software -- that a business would use to assist the organization in solving enterprise problems. When the word "enterprise" is combined with "application," it usually refers to a software platform that is too large and too complex for individual or small business use.
Enterprise Cloud Backup
Enterprise-grade cloud backup solutions typically add essential features such as archiving and disaster recovery to cloud backup solutions.
Extensible Markup Language (XML)
Otherwise known as XML, Extensible Markup Language is a computer friendly format for storing and exchanging data over the web
External Style Sheet
This is a CSS document that is written in a separate, external document. The biggest advantage to using an external style sheet is that it can be linked to by multiple HTML/XHTML files.
A technology that permits users of one organization’s intranet to enter portions of another organization’s intranet in order to conduct business transactions or collaborate on joint projects.


Feature phone
A mobile phone that is not smartphone. It has operating system firmware, but third party software support is limited to only Java or BREW applications.
A small cellular base station, typically designed for use in residential or small business environments.
File transfer protocol (FTP)
A set of guidelines or standards that establish the format in which files can be transferred over a TCP-based network from one host to another.
Fixed software programs that internally control various electronic devices or individual hardware parts of these devices (such as mobile phones).
Firmware Over The Air (FOTA)
Firmware Over-The-Air is a special feature supported by some phones, where users can update their handset firmware over the carrier network. It removes the need of special cables, computers or third-party programs.
Form factor
General look, or size and shape, of a mobile device.
A technique for dividing up a window displaying a web page so that separate areas can scroll independently and load new pages independently.
Copyrighted software that is available for use without charge
Front End
The front-end is basically the opposite of the back-end. It’s all the components of a website that a visitor to the site can see (pages, images, content, etc.) Specifically, it’s the interface that visitors use to access the site’s content. It’s also sometimes referred to as the User Interface.


Gamma testing
Third-stage testing of computer products, typically done just before the products are released for sale.
A machine that links two networks using different protocols.
Gateway Pages
Web pages that are intended as entry points to a website from external sites. In addition to the homepage, a site may have additional gateway pages that are intended for specific topics or types of users.
General Packet Radio Service (GPRS)
General Packet Radio Service is a packet-switching technology that enables data transfers through cellular networks. It is used for mobile internet, MMS and other data communications.
A function, where GPS-enabled devices can insert metadata with geographical information (coordinates) into a file such as photo, associating it with the geographic location it was taken at.
A measurement of the storage capacity of a device. One gigabyte represents 1024 megabytes.
Gigahertz (GHz)
A measurement used to identify the speed of the central processing unit. One gigahertz is equal to 1 billion cycles per second.
Graphical User Interface (GUI)
A visual computer environment that permits the user to click on icons or select options from a menu. The GUI is the interface that the front-end user experiences.
Adds an additional dimension to the information supplied by the accelerometer by tracking rotation or twist.


A video codec standard originally designed as a low-bitrate compressed format for videoconferencing. It has been widely adopted as the standard for video streaming over mobile networks.
Handwriting recognition
The ability of a device or software program to analyze the shape of cursive or printed handwriting drawn on a touchscreen and then translate it into letters, words, numbers, and punctuation marks.
A category of technology that provides physical feedback when the user interacts with virtual things. This could be "pressing" a button on a touch screen or "feeling" the rough edge of the road in a racing game.
A hit is a request for a single file from your web server. This means one page can actually generate multiple hits, as each page generally has more than one file (an html or other base file, a css file, multiple images, etc.) and each one is requested from the server whenever the page is loaded
Hybrid Cloud Storage
A combination of public cloud storage and private cloud storage where some critical data resides in the enterprise's private cloud while other data is stored and accessible from a public cloud storage provider.
A hyperlink is a link from one web page to another, either on the same site or another one. Generally these are text or images, and are highlighted in some way
A collection of text documents with links from one document to another. A “hypermedia” system is the same sort of collection, but including documents of any type, such as graphics, video, etc. The links may pass between essentially any two
HyperText Markup Language (HTML)
HypertText Markup Language; a simple notation for describing the format and content of text by adding simple annotations or “tags” to the text. HTML is the fundamental format used for presenting documents on the web.
HyperText Transfer Protocol (HTTP)
Stands for HyperText Transfer Protocol. HTTP is a set of rules for transferring hypertext requests between a web browser and a web server.
HyperText Transfer Protocol over SSL (HTTPS)
Similar to HTTP, HyperText Transfer Protocol over SSL (Secure Socket Layer) or, alternately, HyperText Transfer Protocol Secure. Like HTTP, it’s a set of rules for transferring hypertext requests between browsers and servers, but this time it’s done over a secure, encrypted connection.


IBM Cloud
IBM Cloud refers to a collection of enterprise-class technologies and services developed to help customers assess their cloud readiness, develop adoption strategies and identify business entry points for a cloud environment. IBM's cloud computing strategy is based on a hybrid cloud model that focuses on integrating the private cloud services of a company with the public cloud.
IBM CloudBurst (CloudBurst)
CloudBurst is a “ready-to-go” solution from IBM that’s designed to provide resource monitoring, cost management and services availability in a cloud. IBM CloudBurst is a key component in the company’s lineup of cloud computing solutions, which also includes IBM Smart Business Storage Cloud, IBM Smart Desktop Cloud and IBMSmartCloud Enterprise.
To retrieve any text or other information created by one program (for example, images created by a graphics program) and transfer it to another program.
The ability of a program to accumulate a list of information and details of a file and to sort that list into alphabetical order (or another organized manner)
Information Architecture
(IA) The organization of information; the field which studies how to organize information most effectively to help people find and use the information. Interchangeably used with “wireframe.”
Inline Style
Elements with CSS written directly around the element it affects, instead of in a separate style sheet or header style.
Intellectual Property (IP)
Intellectual Property are intagible assets created under an owner who exercises exclusives to thematerial. Common types of intellectual property rights include copyright, trademarks, patents, industrial design rights, and trade secrets.
The electrical connection that links two pieces of equipment so that they can communicate with each other. Also, the software that controls the interaction between the hardware and the user.
Internal Cloud
Another name for a private cloud.
International Mobile Equipment Identity (IMEI)
International Mobile Equipment Identity is a unique 15-digit serial number that uniquely identifies a GSM or UMTS mobile phone. It consists of four parts and provides information, such as the manufacturer, to the mobile network. It is usually printed on the device under the battery.
Internet Protocol (IP) Address
A unique set of numbers that identifies a computer over a network
Internet Service Provider (ISP)
Internet service provider; a service that provides access to the internet for users, usually through a telephone dialup.
Interstitial Advertising
(Web) advertising that interrupts the flow of interaction on a website; in particular, advertising that appears at the destination of a link that must be viewed before some desired content is available.
A private network established by an organization for the exclusive use of its employees.Firewalls prevent outsiders from gaining access to an organization’s intranet.


Java is a general-purpose, concurrent, class-based, object-oriented computer programming language that is specifically designed to have as few implementation dependencies as possible. It is intended to let application developers "write once, run anywhere" (WORA)
Java ME
Often stands for "Java ME" (the new name of J2ME, Java 2 Platform, Micro Edition). Java ME is a platform for applications running on mobile phones. These, mainly small, applications (e.g. games) can be downloaded from the Internet directly to the phone using its built-in web-browser.


Key Lock Switch
A dedicated switch/key/button that locks (and unlocks) a device's keypad.
A measurement of the storage capacity of a device. One kilobyte represents 1024 bytes.


Similar to delay — a measure of the time it takes for a message to be transmitted across a network.
Lithium Ion is a type of rechargeable battery. They are lighter than earlier battery types. have a long life cycle, and generally don't suffer from the "memory effect".
Lithium Polymer is a type of rechargeable battery which has evolved technologically from Lithium-Ion batteries.
Light Emitting Diode (LED)
Light-Emitting Diode is a semiconductor diode that emits light when charged with electricity.
Linked Data
Data that is connected through relationships as opposed to being in the same set. This provides a better way to navigate datasets and improves discoverability.
Linux, Apache, MySQL, PHP (LAMP)
Stands for Linux, Apache, MySQL, and PHP (or sometimes Perl or Python), and is referring to the specifications of a web server (defining the operating system, web server, database, and scripting language, in that order). One of the advantages of LAMP setups is that the software used is all free and open source.
Liquid Crystal Display (LCD)
Liquid Crystal Display is the most common display type among mobile phnes because of its low power consumption and good image quality.
Liquid Layout
A liquid layout is one that is based on percentages of the browser window’s size. The layout of the site will change with the width of the browser, even if the visitor changes their browser size while viewing the page. Liquid layouts take full advantage of a person’s browser width, optimizing the amount of content you can fit onscreen at one time.
Load Testing
Testing a software system to verify that it can handle high-volume use; for instance, checking that a website can handle a large number of simultaneous users, checking that a game can handle a large number of players, or confirming that
Location-based services
A term that refers to a wide range of services based (or enhanced by) information about the physical location of a user and/or device.
Lock code
A code preventing the unauthorized use of a mobile phone. the user isn't given access to the phone without entering the right sequence of numbers using the keypad or performing another action
Long Term Evolution (LTE)
Long Term Evolution is the next-step of the evolution of UMTS (3G) and HSDPA (3.5G) thus commonly called 4G


A time-saving feature (like telephone speed dialing) that allows the user to store in memory a set of keystrokes or commands that will accomplish a certain task.
Software that disrupts normal computer functions or sends a user’s personal data without the user’s authorization.
Mass storage mode
A standard mode allowing compatible phones to be connected to a computer's USB port and be used as a removable storage drive without the need for any special drivers.
A measurement of the storage capacity of a device. One megabyte represents more than 1 million bytes.
Megahertz (MHz)
A measurement used to identify the speed of the central processing unit. One megahertz is equal to 1 million cycles per second.
Memory card slot
A special slot for inserting a memory card. Memory cards allow you to expand the phone's built-in memory.
Memory effect
Describes the gradual shortening of a battery's life if the battery is recharged before it is completely discharged.
In addition to pure voice calls, all GSM carriers also offer messaging services and messaging has been a core service since the beginning of GSM mobile telephony. Mobile messaging ranges from SMS, through EMS, to IM and Email.
Meta Data
Meta data is the data contained in the header that offers information about the web page that a visitor is currently on. The information contained in the meta data isn’t viewable on the web page (except in the source code). Meta data is contained within meta tags.
Meta Tag
A meta tag is an HTML tag used to include meta data within the header of your web page.
A memory card is a flash memory data storage device used in a wide range of digital devices such as mobile phones, digital cameras, PDAs, music players, etc. They are small, rugged and offer high re-record ability.
The microSDHC cards (HC as in High Capacity) upgrade the microSD standard. They have the same physical dimensions but offer higher capacities (4-16 GB) than the regular ones (64MB-2 GB).
Microsoft Exchange Server
A messaging and collaborative software product developed by Microsoft as a PC-based e-mail server. Targeted at the corporate world, Exchange's major features consist of electronic mail, shared calendars and tasks, and support for mobile and Web-based access to email accounts and information, as well as support for very large amounts of data storage.
Millions of Instructions per Second (MIPS)
An acronym derived from millions of instructions per second. Used to measure the speed of a processor.
Mobile Cloud Storage
A form of cloud storage that applies to storing an individual's mobile device data in the cloud and providing the individual with access to the data from anywhere.
Mobile WiMAX
Mobile Worldwide Interoperability for Microwave Access is a technical wireless standard allowing web browsing and wireless data transfer on the move.
A device or a component of a device used for transferring information. Information is encoded (the modem modulates the signal) and decoded (the signal is being demodulated) so it can be transmitted easily over a network (wireless, as well).
Mosaic effect
The process of combining anonymised data with auxiliary data in order to reconstruct identifiers linking data to the individual it relates to.
Motion Picture Experts Group (MPEG)
Motion Picture Experts Group is a wide range of formats for digital audio and video files. The most common among them are MPEG-4 (for video) and MP3 (for audio).
MPEG-2 Audio Layer III (MP3)
MPEG-2 Audio Layer III is an audio storage protocol that stores music in a compressed format with very little loss in sound quality.
MPEG-4 video
MPEG-4 is one of the latest video/audio compression method standardized by MPEG group, designed specially for low-bandwidth (less than 1.5MBit/sec bitrate) video/audio encoding purposes.
Multi-Media Card (MMC)
Multi-Media Card is a flash memory data storage device used in a wide range of digital devices such as mobile phones, digital cameras, PDAs, music players, etc. They are small, rugged and offer high re-record ability and power-free operation.
Multi-Media Message Service (MMS)
Multi-media Messaging Service is a store and forward messaging service that allows subscribers to exchange multimedia files as messages.
In cloud computing, multi-tenant is the phrase used to describe multiple customers using the same public cloud.
Multitouch input method
In mobile computing, multi-touch refers to the capability of a touchscreen (or a touchpad) to recognize two or more points of contact on the surface concurrently. The constant tracking of the multiple points allows the mobile phone interface to recognize gestures, which enable advanced functionality such as pinch-to-zoom.


Navigation bar; a group of buttons or hyperlinks that are used to navigate through a website or through a set of screens. Each button is typically labeled with the title of the page it goes to and/or an appropriate icon.
Sorting through data or pages in large or complex information spaces, such as on websites. Navigation systems provide certain methods and tools to effectively navigate through complex information spaces.
Near Field Communication (NFC)
Near Field Communication is a short-range high frequency wireless communication technology that enables the exchange of data between devices over about a 10 cm distance.
A system of interconnected computers. - Local area networks (LANs) use cable to connect a number of computers within the same location or in close proximity. - Wireless Local Area Network (WLAN) similar to LAN but wirelessly connects devices - Wide area networks (WANs) use telephone lines or other telecommunications devices to link computers in widely separated locations.
Network capacity
Network capacity is the amount of traffic that a network can handle at any given time. This includes the number of simultaneous voice calls and maximum data speeds. Capacity varies by area.
Network coverage
Network coverage - The geographical area covered by the network of a service provider. Within this area, the phone will be able to complete a call using the carrier's network or a partner network.
Nickel Metal Hydride (NiMH)
Nickel Metal Hydride is used to describe a rechargeable battery type which, if not completely discharged before charging, can suffer from the so called "memory effect" that reduces the battery's life. The NiMH-batteries can hold more power than the NiCd-ones, and also suffer much less from the "memory effect" than NiCd-batteries.
Numeric keypad (NUMpad)
A standard phone keypad consisting of the numbers from 0 to 9 and including the signs "*" and "#".


Object linking and embedding (OLE)
A process that permits the user to take material (referred to as an object) from one source and insert (embed) it in another document. If the user subsequently makes changes in the original material, those changes will be automatically transferred to the second document as a result of the OLE linking process.
Online Backup
In storage technology, online backup means to back up data from your hard drive to a remote server or computer using a network connection. Online backup technology leverages the Internet and cloud computing to create an attractive off-site storage solution with little hardware requirements for any business of any size.
Open Access
Provision of free access to peer-reviewed academic publications to the general public.
Open Data
Data that meets the following criteria :1. accessible (ideally via internet) at no more than the cost of reproduction, without limitations based on user identity or intent; 2. in a digital, machine readable format for interoperation with other data; and 3. free of restriction on use or redistribution in its licensing conditions.
Open Government Data
Public Sector Information that has been made available to the public as Open Data.
Open Source Software
Software that makes the underlying source code available to all users at no charge. Users may make changes and improvements as long as they do not try to sell the software commercially.
OpenStack Grizzly
The follow-up to the Folsom release of the OpenStack open source cloud computing platform, OpenStack Grizzly debuted in April 2013 as the seventh release of OpenStack. With OpenStack Grizzly, the OpenStack Foundation has focused on adding broader support for compute, storage and networking technologies as well as greater scalability and ease of operations.
Operating System (OS)
The Operating System is a base infrastructure software component of a computerized system. It controls all basic operations of the computer (or other electronic devices such as PDA, smartphone, etc.).
Organic Light-Emitting Diode (OLED)
Organic Light-Emitting Diode is a display technology that consists of small dots of organic polymer which emit light when charged with electricity.
Original Equipment Manufactuer (OEM)
Original Equipment Manufactuer is a company manufacturing products that are branded and sold by another company.
Orphan Page
strictly speaking, a web page with no outgoing links. From a practical point of view, an orphan page is any page where it is not obvious to users where to go next, so they abandon the website.
Over The Air (OTA)
Over-The-Air is any method of making data transfers or transactions wirelessly using the cellular network instead of a cable or other local connection.


Page Schematic
Also known as a static wireframe; a drawing showing the basic navigation and content elements of a web page, without detailed content or concrete visual layout. The idea is to reveal which navigation elements appear on a page, e.g. top-level, second-level, breadcrumbs. This
A small program that improves an existing piece of software or corrects an error in it.
Payoff Page
(web) the target page that a user arrives at after clicking on a banner ad or candy box. The payoff page should satisfy the user’s purpose in following the link while additionally informing the user, persuading the user of a message, or encouraging them to explore further the topic of the page
PC sync
A feature allowing the user to connect the mobile phone to a computer (via cable or wirelessly using Bluetooth for example) and synchronize contact information, calendar and notes between the phone and a specific computer application (such as MS Outlook on PC).
Peer to Peer (P2P)
A peer-to-peer (P2P) network is a type of decentralized network architecture in which individual nodes (called "peers") act as both suppliers and consumers of resources, in contrast to the centralized client–server model wherenodes request access to resources provided by central servers
Short for “permanent link.” Generally used only on blogs, a permalink is a link that is the permanent web address of a given blog post. Since most blogs have constantly-changing content, the permalink offers a way for readers to bookmark or link to specific posts even after those posts have moved off the home page or primary category page.
Personal Cloud Storage
A form of cloud storage that applies to storing an individual’s data in the cloud and providing the individual with access to the data from anywhere. Personal cloud storage also often enables syncing and sharing stored data across multiple devices such as mobile phones and tablet computers.
Personal Communications Service (PCS)
Personal Communications Service is the the name for the 1900 MHz radio band used for digital mobile phone services in Canada, Mexico and the United States.
Personal Data
As defined by the Open Data Protection Act 1998, data relating to a specific individual where the individual is identified or identifiable in the hands of a recipient of the data.
Personal Identification Number (PIN)
Personal Identification Number, in mobile devices the PIN acts as the password to any security measures preventing unauthorized use of your device.
Personal Information Management (PIM)
Personal Information Manager/Management is a whole range of software functions which organize personal information. A standard PIM suite includes a scheduler for events, address book for contacts and a to-do list. Email, text notes and/or voice notes, and alarms (reminders) may also be included. Some mobile phones allow PIM data to be synchronized (also automatically) with a PC and/or web-based PIM-service.
A type of computer fraud that tries to trick users into revealing their passwords and other confidential information
Phone Book Access (PBA)
Phone Book Access is a Bluetooth mode/profile allowing the phone to make its phone book (contact) information available to another authorized and PBA compatible device (car or car accessory e.g.). PBA allows the authorized device to handle phone book browsing and dialing (including voice dialing by the car or car accessory).
PIN Unlock Code (PUK Code)
PIN Unlock Code is required if a GSM SIM card was locked after entering the wrong PIN code three times in a row. Entering a wrong PUK code ten times in a row disables the SIM card permanently. Both the PIN and the PUK codes are supplied by the operator, but only the PIN code can be changed by the user.
An acronym derived from picture element. The smallest element (a dot) on a display screen. Pixels are used to construct images on the screen.
A term used to define the type of microprocessor and operating system on which a computer is based.
Plug-and-Play (PnP)
The ability to plug in a peripheral and have it work without the need for installation, additional software, or any other difficulties and what the host device is still operating
A plug-in is a bit of third party code that extends the capabilities of a website. It’s most often used in conjunction with a CMS or blogging platform. Plug-ins are a way to extend the functionality of a website without having to redo the core coding of the site. Plugins can also refer to bits of third-party software installed within a computer program to increase its functionality.
Portable Document Format (PDF)
A format that makes it possible—through the use of Adobe Acrobat— to view documents that employ different fonts, various types of graphics, and complex layouts.
(web) a website that serves as a central information source, especially by providing substantial numbers of links to other related websites. Portals are distinguished by their topic, method of link selection, and added value, such as reviews, rankings, and site
Predictive Text Input
Allows the user to enter text by pressing only one key per letter on a keypad where multiple letters share keys. As a word is entered, the phone automatically compares all possible letter combinations against a built-in dictionary of words, and determines which word was intended to be typed by the user.
Private Cloud
The phrase used to describe a cloud computing platform that is implemented within the corporate firewall, under the control of the IT department. A private cloud is designed to offer the same features and benefits of cloud systems, but removes a number of objections to the cloud computing model including control over enterprise and customer data, worries about security, and issues connected to regulatory compliance.
Private Cloud Project
Companies initiate private cloud projects to enable their IT infrastructure to become more capable of quickly adapting to continually evolving business needs and requirements. Private cloud projects can also be connected to public clouds to create hybrid clouds.
Private Cloud Security
A private cloud implementation aims to avoid many of the objections regarding cloud computing security. Because a private cloud setup is implemented safely within the corporate firewall, it remains under the control of the IT department.
Private Cloud Storage
A form of cloud storage where the enterprise data and cloud storage resources both reside within the enterprise's data center and behind the firewall.
Programming Language
The rules, conventions, and specific commands used to write a computer program. Most programs must be converted into machine language or binary code so that the instructions can be performed on a specific computer platform.
A set of standards that permits computers to exchange information and communicate with each other.
Pseudonymised data
Data relating to a specific individual where the identifiers have been replaced by artificial identifiers to prevent identification of the individual.
Public Cloud Storage
A form of cloud storage where the enterprise and storage service provider are separate and the data is stored outside of the enterprise's data center.
Public data
Anonymised, non-core-reference data on which public services are run and assessed, on which policy decisions are based, or which is collected or generated in the course of public service delivery.
Public Sector Information
Information and data subject to the Freedom of Information Act 2000 and the Reuse of Public Sector Information Regulations 2005 ; data and information produced, collected or held by public authorities as part of their public task.
A general term referring to technologies which allow a central system (such as the network) to "push" (send) information spontaneously and quickly to a user without any action on the part of the user or their devices.
Push to Talk (PTT)
Push-To-Talk is a A two-way communication service which works like a "walkie-talkie". PTT is half-duplex so communication can only be transferred in one direction at a time in contrast to mobile phone calls which are full-duplex and both parties can hear each other. A user must physically hold down a PTT button in order to transmit.


Refers to a mobile phone that supports the four major GSM frequency bands (850/900/1800/1900 MHz), making it compatible with all the major GSM networks in the world. The 850/1900 MHz bands are mainly used in the US, while the 900/1800 MHz ones are available in most other countries worldwide.


Radio Broadcast Data System (RBDS)
Radio Broadcast Data System is the official name used for the U.S. version of RDS, though the "RDS" name seems to be at least as common in daily usage.
Radio Data System (RDS)
Radio Data System is a standard for sending small amounts of data through conventional FM radio broadcasts.
Really Simple Syndication
Also referred to as RSS. RSS is a standardized XML format that allows content to be syndicated from one site to another. It’s most commonly used on blogs. RSS also allows visitors to subscribe to a blog or other site and receive updates via a feed reader.
Red Hat Cloud Computing
Red Hat Cloud Computing refers to solutions for private clouds, hybrid clouds, and public clouds offered by Red Hat.
Red Hat CloudForms
Red Hat CloudForms is an Infrastructure-as-a-Service (IaaS) offering that builds upon a collection of more than 60 open source projects. CloudForms include application lifecycle management capabilities as well as the capability to create hybrid public and private clouds from the broadest range of computing resources with unique portability across physical, virtual and cloud computing resources.
Red Hat OpenShift
OpenShift provides developers with a choice in languages, frameworks, and clouds to build, test, run, and manage Java, Ruby, PHP, Perl and Python applications. Developers can also choose the cloud provider the applications will run on.
Response Time
The time a computer takes to execute a command.
Rich Site Summary (RSS)
Rich Site Summary is a family of XML-based web feed formats used to publish frequently updated information such as news headlines, blog entries, etc.
Ringing profiles
Features allowing users to create distinct profiles consisting of detailed ringer settings. Those profiles can be easily accessed and activated when needed.
Refers to using a mobile phone outside of your service provider's coverage area. Typically, service providers charge higher fees for calls, messages and access to the Internet.
Actions that occur as a user moves a pointer over objects, such as the highlighting of buttons as a user moves over them, in order to indicate that they are clickable, and also sometimes used to provide additional information.


Scope Notes
Text associated with a link, such as a brief description or keywords that helps a user determine the scope of the content that is accessed through that link.
Secure Digital (SD)
Secure Digital is a popular type of memory card. Memory cards are based on Flash memory and are used as solid state storage, being inespensive for storing or transfering data.
A computer or system that hosts and delivers data to other computers (clients) linked on the same network and acts as a central hub for devices accessing its database.
Server-side refers to scripts run on a web server, as opposed to in a user’s browser. Server-side scripts often take a bit longer to run than a client-side script, as each page must reload when an action is taken.
Shopping Cart
A common metaphor used in web-based ordering systems. Users search for products, then add them to an abstract shopping cart. The entire list of items in the shopping cart is listed when they go to an order page to finalize
Short Message Service (SMS)
Short Messaging Service allows users to send and receive personal text messages directly between mobile phones or sometimes to email adresses. Each message can be up to 160 characters long (when using the default character set) and can be sent to and from users of different operator networks. All mobile phones support SMS.
SIM lock
GSM phones can be "locked", that is made to accept only SIM cards belonging to a specific network. Typically, this is done so that phones will work only on the network of the carrier.
Similarity Matching
A technique for identify conceptual categories. Users are given a set of topics, and they are asked to rate the similarity of pairs of topics (on some scale, e.g. 1 to 10). These ratings are combined with cluster analysis to create/reveal groupings.
A single-band phone is one that operates on one frequency only. This makes the phone unable to operate in areas where the service providers do not support its frequency.
A representation of the organization of a website, usually including links to all the pages on the website. Used to help users find and get to pages on the site and help them build a conceptual understanding of the site
Skip Link
A link on a web page which, when clicked, skips down to a place lower on the page (i.e. a page link).
Soft keys
Are keys with varying functionality depending on the context they are used in. These are usually situated right under the display and their current function is shown above it.
Soft reset
Is the act of rebooting or restarting your device in order to clear its internal (non-storage) memory of running programs. This is a way to start afresh if an application is causing problems and is normally only used on smartphones.
To arrange fields, records, or files in a predetermined sequence.
a program that downloads web pages and follows links to explore every web page it can find, usually with the goal of indexing every web page.
Splash Page
Or splash screen; a website homepage that typically just displays a large and stunning graphic or a simple typographic message to intrigue the viewer and lure.
Spot Graphic
An image used as an illustration or decoration on a page or on the screen, generally without a functional purpose other than its visual appeal and dynamics within a layout.
Stand-by time (battery life)
The officially quoted longest time that a single battery charge will last when the phone is constantly connected to the GSM network but is not in active use.
The quality of a website that it retains visitors, by keeping them at the website and by getting them to return regularly.
Storage Cloud
Storage cloud refers to the collection of multiple distributed and connected resources responsible for storing and managing data online in the cloud.
The process of sending and temporarily storing large amounts of audio or video information in small pieces and playing them back on the computer so that there is a continuous flow.
Structural links
Links made available to navigate an information space by its structure & not necessarily specifically related to the content of the page they’re found on.
Sub-Quarter Common Intermediate Format is the smallest standard image size.
Subscriber Identity Module (SIM)
A Subscriber Identity Module is a removable smart card for mobile phones. SIM cards store the required information to identify the mobile device.
Super Video Graphics Array (SVGA)
Super Video Graphics Array is a standard size for images and displays.
Synchronized Multimedia intergration Language (SMIL)
Synchronized Multimedia Integration Language is a standard for interactive audiovisual presentations and is commonly used in mobile phones' MMS messaging.
A standard for personal organizer data synchronization between different devices. This can cover any type of personal organizer data, such as contacts, to-do lists, notes etc.


A tag is a set of markup characters that are used around an element to indicate its start and end. Tags can also include HTML or other code to specify how that element should look or behave on the page. See also HTML Tag.
Talk time (battery life)
Talk time is the officially quoted longest time that a single battery charge will last if one were to constantly talk on the device.
Term Rotation
In an index (such as for finding information on a website), listing multi-word terms under each significant word in the term. Thus, “information architecture” would also be listed under “architecture” and “information”
Thin Film Diode (TFD)
Thin Film Diode is a kind of Liquid crystal display (LCD) technology. It is an active-matrix technology which means that a diode is situated next to each pixel making it possible for the pixels to be turned on and off individually. This allows a quicker response time and more contrast than passive-matrix technologies.
Thin Film Translator (TFT)
Thin Film Translator is one of the best Liquid Cristal Display(LCD) technologies in terms of image quality and response time. However, it also consumes more power and is more expensive.
A way of taking the tasks to be performed and putting them in several tiers. The most important are readily available; the less important tasks are on subsidiary levels.
Touchscreens utilize either of two technologies - capacitive and resistive - to enable touch capabilities on devices. Capacitive touchscreens work by sensing the electrical properties of the human body, while Resistive ones operate by sensing direct pressure applied by the user.
Pointing device allowing four-axis control. It consists of a small ball embedded on the device surface, partially exposed so the user can move a finger across it to rotate it in any direction. This allows fast scrolling in any direction.
Transfer Rate
The rate at which data is transmitted between two computers or other electronic equipment.
A transflective display is one that is able to reflect most of the sunlight it is exposed to and automatically adjust its backlighting depending on the amount of light shining on it. This strongly reduces the need for manual light adjustment of the screen.
Transmission Control Protocol and Internet Protocol (TCP/IP)
Transmission Control Protocol and Internet Protocol are two cooperating protocols that are essential parts of the Internet protocol set. The TCP breaks the data into packets while the IP routes them.
A Tri-band GSM phone is one that supports three of the four major GSM frequency bands, allowing it to work in most parts of the world.


Uniform resource locator (URL)
The specific Internet address for a resource such as an individual or an organization.
Unlicensed Mobile Access (UMA)
Unlicensed Mobile Access enables access to cellular mobile voice and data services over unlicensed spectrum technologies such as Bluetooth or Wi-Fi
User Interface (UI)
User Interface is the software front for interacting with the technical features of a mobile phone.


Vertical Cloud Computing
A vertical cloud, or vertical cloud computing, is the phrase used to describe the optimization of cloud computing and cloud services for a particular vertical (e.g., a specific industry) or specific use application.
Video codec
The part of the software that handles converting stored digital information back to images and vice-versa. Different codecs have different capabilities, making them suitable for different applications.
Video Streaming
A feature that allows real-time viewing of web video on a mobile device. This allows users to enjoy a video without downloading it prior to watching.
Virtual Private Network (VPN)
Virtual Private Network is a set of communication protocols that allows remote users to securely access a remote network. An example of this technology is when you access your corporate Intranet remotely from your mobile phone.
VMware vCloud Connector
The VMware vCloud Connector is a tool that facilitates hybrid cloud computing for organizations. The vCloud Connector essentially helps to orchestrate and administer the migration of VMs across different data centers and clouds.
Voice over Internet Protocol (VoIP)
The transmission of voice communications by means of the Internet Protocol. VoIP is an inexpensive alternative to long-distance telephone calls.


Pages within a website that act as landmarks and navigational hubs.
Web-Safe Color Palette
a set of 216 colors which display correctly on 8-bit monitors for both Macintosh and Windows machines. Each platform has an 8-bit color palette of 256 colors, but they only overlap for 216 of those colors. When colors that are
WebDAV stands for “Web-based Distributed Authoring and Versioning”. It is a set of extensions to the HTTP protocol which allows users to collaboratively edit and manage files on remote web servers.
Website Design
The process of designing the content, the interface, the structure, the navigation, and the implementation of a website.
Website Maintenance
long-term support and growth of a website, which may involve: adding new materials, adding new categories and adjusting the organization and navigation, technical support, configuring to support new browsers and internet standards, updating the look, correcting and updating information, etc.
Website Topology
The structure of connections between pages on a website. Typical structures include: - Hierarchy / tree – the most traditional is to organize a site into categories and subcategories. - Linear sequence – used for sequential stories or processes. - Matrix / grid – 2-dimensional grid, useful for 2-dimensional maps or for information spaces that vary along 2 dimensions (e.g. products available by size and color). - Full mesh – a site with every page linked to every other page, which is only really possible for small sites. - Arbitrary web – a set of links with no planned or explicit structure.
A Wireless Local Area Network technology. It provides short-range wireless high-speed data connections between mobile data devices (such as laptops, PDAs or phones) and nearby Wi-Fi access points (special hardware connected to a wired network).
Wide-Area Information Server (WAIS)
An Internet search system that will locate documents that contain keywords specified by the user.
(website design) a skeletal version of a website or product that represents navigational concepts and page content. The term is used in 2 broad ways: - A static wireframe or page schematic is a single drawing of an individual page template that shows the information components, especially the navigation, that will appear on a page, in a rough form, so that navigation components can be documented and assessed. The drawing may suggest a basic visual layout, but doesn’t commit to any specific appearance. - A dynamic wireframe is a set of cross-linked pages acting as a functional prototype of the final website without the graphical components and often with only sketchy text content (e.g. “Product description goes here.”). It is often accompanied by a tree diagram or flowchart of the website. The wireframe does not address visual design or page layout.
Wireless Application Protocol (WAP)
Wireless Application Protocol is an international standard for applications that use wireless communication. Its most common application is to enable access to the Internet from a mobile phone or a PDA.
Web Not War
A type of computer virus that runs a program to destroy data on a user’s hard drive. Worms spread by sending copies of themselves to everyone on the user’s list of e-mail addresses.


XHTML (Extensible HyperText Markup Language) is a family of XML markup languages that mirror or extend versions of the widely used Hypertext Markup Language (HTML), the language in which web pages are written.